Our help desk / call centre function staffed 24 hrs x7 days a week, to manage work requests, occupier's requests for information, complaints and incident reports. The Call Centre operation is fully functional from any services commencement date, and providing the following parameters of services:

• Receiving and logging enquiries and work requests by telephone fax and email.
• Calls are answered within 3 rings and dispatched to relevant technical team within:
• One (1) minute for emergency calls
• Two (2) minutes for urgent calls
• Five (5) minutes for routine calls
• Maintained records of Call Centre activities and provide these on a monthly basis to our clients.

Help desk function ensures that maintenance work orders requiring parts or materials completed within the established response time. Provide written confirmation to the client representative that parts are ordered, by providing the order date and time, and the delivery date. Our Help desk utilizes CMMS Software to track the percentage of work orders requiring parts and the percentage of those Work Orders that were late. This information and others are readily available online to our client’s representative.